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Welcome to the fifth episode of Explore The Future of 商务旅行, 该系列视频深入探讨了商务旅行顾问目前面临的主要挑战，以及TMC技术如何解决这些挑战. 虽然有 little doubt about the ongoing recovery of corporate travel, the industry has become more dynamic and complex than ever. To stay relevant and grow, 差旅管理公司 (TMCs) need to think differently, embrace change, and innovate with new solutions and strategies. hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜’s Robbie Thomas, Senior Director of Product Strategy, and Sarah Sheppard, Senior Director of Product Management, explore the future of corporate travel with Andrew Clarke, Commercial Director of the Business Travel Association. In this episode, the conversation goes deeper into hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜’s partnership with Google and what the digital transformation at play means for hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜 and more importantly for our TMC customers. Watch the video below to hear their conversation or read on for the highlights. Interview highlights Andrew Clarke: What benefits is your long-term deal with Google delivering to hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜 and what ultimately does that mean to TMCs and business travelers? Robbie Thomas: hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜 is on a multi-year journey to transform our technology and solutions, and that begins with re-architecting our infrastructure with the goal of becoming fully cloud native. Our 10-year partnership with Google is going to help accelerate this transformation and also includes innovation. For the TMCs, I see a couple of primary benefits. The partnership creates greater security, reliability and scalability for our TMC customers as we modernize the IT infrastructure and are migrating products, systems and clients to the Google Cloud Platform (GCP). Secondly, we have an innovation framework in place with Google and that’s where I’m going to call it fun! With hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜实验室 and even myself in my strategy role, we spend a lot of time with our Google partners looking at next-generation capabilities and how we can better leverage Artificial Intelligence (AI) and Machine Learning (ML) and some of the tools that Google has to offer as well. Probably the coolest proof point there is hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜 Travel AI™. We’re working on new agency services that our customers will begin to see such as dynamic pricing. We’re already exploring how to help agencies dynamically price and create their own offers using ML models. Andrew Clarke: I just want to pick up something you said. You mentioned hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜实验室. What is hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜实验室 and what role is it playing behind the scenes at hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜? Robbie Thomas: hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜实验室 is our travel and technology innovation lab. It’s got a great history. It’s been around since 1996 as the world’s first travel focused innovation lab. As a product incubator for hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜, they’ve created many products and solutions available today, including TripCase, Location Locator, hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜 Web Services, Intellisell… It’s a long list. Over time, of course, how they work and what they work on has changed. They currently focus on accelerating next-gen capabilities enabled with hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜 Travel AI™ and are working in partnership with Google for that. One more example of something that’s coming out of that is the experimentation engine. Leveraging ML and AI capabilities, our customers and we ourselves can try different configurations of our services, and measure performance against each of those and against a baseline, so we can much more rapidly get feedback, learn and improve. Replay: episode 1 episode 2 episode 3 episode 4 all episodes Many thanks to Andrew Clarke and the Business Travel Association for this exciting conversation. The full video podcast can be viewed on BTA website. If your TMC is looking to grow in these areas, contact us today so we can discuss how our solutions can best serve you. Learn how hjc222黄金城官网-apple app store-黄金城集团有限公司排行榜 is creating new paths to profitability in corporate travel here.

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